Privacy Policy

PRIVACY POLICY

Vedaant Organic
Last Updated: 4 September 2026

Vedaant Organic (“Vedaant Organic”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of our customers and visitors to our website.

This Privacy Policy explains how Vedaant Organic collects, uses, stores, protects and shares personal information when you visit our website, browse our products, place an order, contact us, provide feedback, subscribe to our communications, or otherwise interact with us.

This Privacy Policy is intended to provide transparency about our privacy practices and to operate in accordance with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations as and when they apply to our business.

By using our website or providing personal information to us, you acknowledge this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will seek such consent in the manner required by law.

1. ABOUT VEDAANT ORGANIC

Vedaant Organic is a personal-care brand offering products through its online store and other channels.

Our website is operated using Shopify, which provides the e-commerce technology that enables us to display products, accept orders and provide online shopping functionality.

This Privacy Policy applies to personal information collected through our website and through our direct interactions with customers in connection with Vedaant Organic products and services.

2. INFORMATION WE COLLECT

We collect only such personal information as is reasonably necessary for the purposes described in this Privacy Policy.

Depending on how you interact with us, this may include the following.

2.1 Contact Information

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Delivery-related information

2.2 Order and Transaction Information

When you purchase a product, we may collect information relating to:

• Products purchased
• Quantity
• Order number
• Order value
• Order date
• Payment status
• Delivery status
• Returns, cancellations and refunds
• Other information necessary to fulfil and manage your order

2.3 Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, the relevant payment provider may collect payment information such as card, banking or other payment credentials.

We do not intend to store complete payment-card or banking credentials on our own systems where those details are processed directly by a payment service provider.

Payment providers may process your information in accordance with their own privacy policies and applicable laws.

2.4 Communications

If you contact us, we may collect information contained in your communication, including:

• Your name
• Contact details
• Your enquiry
• Order-related information
• Feedback or complaint details
• Other information you voluntarily provide

2.5 Reviews and Feedback

If you voluntarily submit a product review, rating, testimonial, feedback or other content, we may collect and use the information you provide for the purposes for which it was submitted.

Where we intend to publish a testimonial or other customer content publicly, we will do so in accordance with applicable law and any permissions or consent required.

2.6 Device and Website Information

When you visit our website, certain information may be collected automatically, depending on our website configuration and the technologies we use.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Products viewed
• Website interactions
• Date and time of visits
• Referring website or source
• Cookies and similar technologies

This information may be used to maintain website security, understand website usage and improve our website and services.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you

For example, when you:

• Place an order;
• Contact us;
• Subscribe to communications;
• Submit a review or feedback;
• Participate in an offer or promotion; or
• Otherwise voluntarily provide information.

Automatically

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, logs and similar technologies.

Through service providers

Our service providers may collect or process information on our behalf when providing services such as:

• Website hosting and technology;
• Payment processing;
• Order fulfilment;
• Shipping and delivery;
• Customer support;
• Analytics;
• Marketing communications; and
• Website security.

From other permitted sources

Where permitted by applicable law, we may receive information from third parties or publicly available sources where reasonably necessary to provide our services, prevent fraud or comply with legal obligations.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

4.1 Processing and fulfilling orders

We use information necessary to:

• Process your order;
• Confirm your purchase;
• Process payment;
• Arrange shipping and delivery;
• Provide order updates;
• Process returns, cancellations and refunds; and
• Provide customer support.

4.2 Customer service

We may use your information to respond to questions, complaints, requests and other communications.

4.3 Website and business improvement

We may use information to:

• Understand how customers use our website;
• Improve website functionality;
• Improve products and services;
• Analyse customer preferences and trends;
• Detect technical problems; and
• Improve the overall customer experience.

Where possible, we may use aggregated or anonymised information for these purposes.

4.4 Security and fraud prevention

We may process information to:

• Protect our website and systems;
• Detect and prevent fraudulent transactions;
• Investigate suspicious activity;
• Prevent misuse of our services; and
• Protect customers, our business and third parties.

4.5 Marketing and promotions

Where permitted by applicable law, we may use your contact information to communicate information about:

• New products;
• Offers and promotions;
• Special campaigns;
• Product updates; and
• Other Vedaant Organic communications.

Where consent is required, we will obtain it before sending promotional communications.

4.6 Legal and regulatory purposes

We may process or disclose information where reasonably necessary to:

• Comply with applicable laws;
• Meet tax, accounting or regulatory requirements;
• Respond to lawful requests from government authorities;
• Establish or defend legal claims;
• Prevent fraud or unlawful activity; or
• Enforce our terms and policies.

5. MARKETING COMMUNICATIONS

If you have subscribed to receive promotional communications, we may contact you through available communication channels, which may include:

• Email;
• SMS;
• WhatsApp; or
• Other lawful electronic communication channels.

You may opt out of promotional communications at any time.

For example, you may:

• Use the unsubscribe option provided in an email;
• Follow the opt-out instructions contained in a communication; or
• Contact us directly using the details provided in this Privacy Policy.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, transactions, customer-service requests or other necessary matters.

6. WHATSAPP AND OTHER COMMUNICATION CHANNELS

If you voluntarily contact Vedaant Organic through WhatsApp or another messaging platform, we may receive and process the information you provide through that platform in order to respond to your enquiry or provide customer service.

If you choose to receive promotional messages through such channels, your use of the relevant platform may also be governed by that platform's own terms and privacy policy.

We will not request unnecessary sensitive information through ordinary customer-service communications.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Essential website functionality;
• Maintaining shopping-cart functionality;
• Remembering preferences;
• Understanding website traffic;
• Measuring website performance;
• Improving customer experience;
• Website security; and
• Marketing or advertising, where applicable.

Some cookies may be provided by third-party service providers.

You may be able to control cookies through your browser settings or through any cookie-management tools made available on our website.

Please note that disabling certain cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide the relevant consent mechanism.

 

8. ANALYTICS AND ADVERTISING

We may use third-party analytics or advertising technologies to understand how visitors interact with our website and, where applicable, to measure or improve our marketing activities.

Depending on the services actually enabled on our website, these technologies may collect information such as:

• Device information;
• IP address;
• Website activity;
• Products viewed;
• Pages visited;
• Advertising interactions; and
• Conversion or purchase information.

The actual information collected depends on the third-party services and settings used by Vedaant Organic.

We will configure such technologies in accordance with applicable law and available privacy controls.

Third-party providers may process information according to their own privacy policies.

9. SHARING OF PERSONAL INFORMATION

We may share personal information only where reasonably necessary for legitimate business purposes, to provide requested services, or where required or permitted by applicable law.

Recipients may include:

E-commerce and technology providers

Such as Shopify and other technology providers that support our website and online store.

Payment service providers

Payment providers may process information necessary to complete transactions.

Shipping and logistics partners

We may share information such as your name, phone number and delivery address to enable delivery of your order.

Customer-support providers

Where applicable, service providers may assist us in responding to customer enquiries.

Analytics and marketing providers

Where applicable and lawfully permitted, we may share limited information necessary to analyse website activity or conduct marketing activities.

Professional advisers

We may disclose information to professional advisers such as accountants, auditors, lawyers or consultants where reasonably necessary.

Government and legal authorities

We may disclose information where required or permitted by law, including in response to lawful requests, court orders or regulatory requirements.

10. WE DO NOT USE YOUR PERSONAL INFORMATION FOR UNRELATED PURPOSES

We will not use personal information collected through our website for purposes that are unrelated to the purposes described in this Privacy Policy unless:

• You provide the required consent;
• The new purpose is otherwise permitted under applicable law; or
• We are required or permitted to do so by law.

11. SHOPIFY

Our online store is powered by Shopify.

Shopify provides technology and infrastructure that enables us to operate our online store. Information associated with your interaction with our store may therefore be processed by Shopify and its service providers as necessary to provide those services.

Shopify states that merchants using its platform are responsible for their own customer-facing privacy practices, while Shopify separately describes how it processes information in providing its services.

For more information about Shopify's privacy practices, please refer to:

Shopify Privacy Policy

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social-media platforms or other services.

If you choose to access such services, your interaction with those services will be governed by the applicable third party's terms and privacy policy.

Vedaant Organic does not control and is not responsible for the privacy practices of third-party websites or services that we do not operate.

13. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration; and
• Destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification or other action under applicable law, we will take the steps required by law.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

• Order fulfilment;
• Customer service;
• Returns and refunds;
• Accounting and tax requirements;
• Legal and regulatory obligations;
• Fraud prevention;
• Dispute resolution; and
• Enforcement of agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

15. CHILDREN'S PERSONAL INFORMATION

Vedaant Organic offers personal-care products, including products that may be purchased for children.

However, our website is not intended to encourage children to independently provide personal information or create accounts without appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If a parent or legal guardian believes that personal information relating to a child has been provided to us improperly, they may contact us using the details below.

We will review the request and take appropriate action in accordance with applicable law.

16. YOUR PRIVACY RIGHTS AND CHOICES

Subject to applicable law, you may have rights regarding your personal information, which may include:

Access

You may request information about the personal information we process about you.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of personal information where applicable and where we are not legally required to retain it.

Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent, subject to applicable legal limitations.

Withdrawal of consent will not affect processing that has already occurred lawfully before the withdrawal.

Marketing opt-out

You may opt out of promotional communications at any time.

Grievance

You may raise a complaint or concern regarding our handling of your personal information.

These rights may be subject to applicable legal exceptions and limitations.

17. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy request, please contact us using the details provided below.

Your request should preferably include:

• Your name;
• Contact details;
• A clear description of your request; and
• Any information reasonably necessary for us to identify the relevant transaction or information.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

We will respond to valid requests within the period required by applicable law.

18. GRIEVANCE REDRESSAL

If you have a complaint, concern or grievance relating to the processing of your personal information, you may contact Vedaant Organic using the contact details below.

We will review your complaint and take appropriate action in accordance with applicable law.

If applicable law provides you with a right to approach a relevant regulatory or data-protection authority, you may exercise that right.

19. INTERNATIONAL DATA PROCESSING

Some technology and service providers used in connection with our website may process or store information outside India.

For example, our e-commerce infrastructure and certain third-party service providers may operate internationally.

Where personal information is transferred, stored or processed outside India, we will take such measures as are required under applicable law.

20. DATA MINIMISATION

We seek to collect and process only the information reasonably necessary for the purposes described in this Privacy Policy.

You should avoid sending us unnecessary sensitive or confidential information through ordinary email, WhatsApp, website forms or other customer-service channels.

21. THIRD-PARTY SERVICE PROVIDERS

Certain services required to operate our business may be provided by independent third parties.

These may include providers of:

• E-commerce technology;
• Payment processing;
• Shipping and logistics;
• Website hosting;
• Analytics;
• Marketing communications;
• Customer support;
• Website security; and
• Other business-support services.

Such providers may process personal information only to the extent necessary to provide their services or as otherwise permitted by applicable law.

Because third-party services may change over time, the specific providers used by Vedaant Organic may also change.

22. FRAUD, SECURITY AND LEGAL PROTECTION

We may collect, use and disclose information where reasonably necessary to:

• Detect or investigate fraudulent transactions;
• Prevent abuse of our website;
• Protect our customers and business;
• Investigate security incidents;
• Establish or defend legal claims;
• Enforce our terms and policies; or
• Comply with applicable legal requirements.

23. BUSINESS TRANSFERS

If Vedaant Organic undergoes a business restructuring, merger, acquisition, sale of assets or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our business;
• Changes to our website or services;
• Changes in technology;
• Changes in our data-processing practices; or
• Changes in applicable laws or regulations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

25. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:

Vedaant Organic
Urban Estate, Sector 7, 343
Gurugram, Haryana – 122001
India

Phone: +91 9810912326
Email: vedaantorganci@gmail.com